Refund & Cancellation Policy
When and how you can get a refund on a MindTenet or Undef Games purchase.
Effective date: June 28, 2026
This policy covers purchases from MindTenet™ LLC. Payments are handled by third-party payment processors — currently Stripe and Square (we may add others). Refunds are issued to your original payment method through the processor used for the purchase. Your statutory rights always apply and are never reduced by this policy.
Digital goods
We offer a 30-day money-back guarantee on digital products: you may request a refund within 30 days of purchase, even if you’ve downloaded and tried the product, subject to anti-abuse review. Print-on-demand items are treated as physical goods (below) once production has started.
Physical goods
For physical products we stock, refund and return eligibility is shown on the product listing. Where a return is offered, request it within the window stated there, with the item unused and in its original condition. Unless stated otherwise on the listing, sales are final.
Subscriptions and cancellations
Subscriptions renew automatically at the stated interval until you cancel. You can cancel any time — from your account or by emailing us — and cancellation takes effect at the end of the current billing period; you keep access until then. We don’t refund partial periods unless the law requires it. We’ll give reasonable notice before any change to a subscription price, and a failed payment may lead to suspension or cancellation of the subscription.
How to request a refund
Email support@mindtenet.com with your order details and the reason. We aim to respond within a few business days.
Anti-abuse
Refunds are meant to protect you, not to be a way to use products for free. We monitor for abuse and may decline a refund in individual cases where the right is being misused, to the extent the law allows.
Disputes & chargebacks
If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. You retain the right to dispute a charge with your card issuer; chargebacks are handled through the relevant payment processor.
Contact
support@mindtenet.com — MindTenet™ LLC, 8225 SW Cirrus Dr, Beaverton, OR 97008, United States.